stoopidheads in sales
Aug. 27th, 2003 03:34 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
c9Today I was scheduled to go to the client site and teach 3 hours of Adobe Acrobat 5. No problem, I do that regularly. The trouble is, the client didn't *have* the software. Also didn't know the difference between Acrobat and Acrobat Reader!
After some investigation, I discovered that on one CD they had a 6-year-old version of Acrobat called Acrobat Exchange. *sigh* We installed it, and I taught about 45 minutes of it. But ARGH! Sales is supposed to make sure that students are properly ready to take a course -- "can you double-click? do you know what a menu is?" -- and this time they didn't even fucking make sure that the client had the software!
The problem is that the instructor always looks like the shithead when this happens, clients have no difference in their mind between sales and instructors. So if the course cost too much, was delayed, has a bad book, or is a total fuckup, it all comes down on the instructor!
I need a new, 83%-fewer-people, job.
After some investigation, I discovered that on one CD they had a 6-year-old version of Acrobat called Acrobat Exchange. *sigh* We installed it, and I taught about 45 minutes of it. But ARGH! Sales is supposed to make sure that students are properly ready to take a course -- "can you double-click? do you know what a menu is?" -- and this time they didn't even fucking make sure that the client had the software!
The problem is that the instructor always looks like the shithead when this happens, clients have no difference in their mind between sales and instructors. So if the course cost too much, was delayed, has a bad book, or is a total fuckup, it all comes down on the instructor!
I need a new, 83%-fewer-people, job.
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no subject
Date: 2003-08-27 10:27 pm (UTC)