He was writing it up when he called. It's a dual-agency situation, where he is representing both the buyer and us, so he wanted to have it all on paper and talk in person rather than give only some details on the phone.
> use pucks
--> you cannot use that item.
> use coupon
--> the coupon has expired, but has a handwritten note on the reverse.
> read note
--> "Gifts from strangers often end up getting stranger."
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momijizukamori
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